Terms & Conditions

Important information about using our platform and services.

Account Monitoring: The Company reserves the right (but has no obligation) to monitor use of

the Service for security and compliance purposes. If the Company reasonably believes that an

unauthorized party may be using Customer’s account or the Service, or if account usage exceeds

reasonable limits or suggests a breach of these Terms, the Company may suspend the account or

require additional verification or other measures to secure it, and will inform Customer as

appropriate.

3. Trial Periods & Subscriptions

Free Trial Period: The Company may, at its discretion, offer new Customers a free trial period

for the Service (e.g. 14 days, unless otherwise stated in writing). Any such Trial Period will

begin when the Company makes the Service available to Customer and will last for the time

period specified at sign-up or in an Order Form. The Trial Period is intended to allow Customer

to evaluate the Platform and is subject to all the terms and conditions of this Agreement. During

the Trial Period, the Service may be provided with limited features or support, and the Company

may impose certain usage restrictions (for example, limits on the number of emails sent or

contacts uploaded) at its sole discretion. Trial Data and Transition to Paid Service: If

Customer upgrades to a paid Subscription before the end of the Trial Period, Customer will

retain access to any Customer Data and configurations entered during trial. If Customer does not

purchase a Subscription plan by the end of the Trial Period, the trial account will expire and

access to the Service will be terminated immediately upon trial expiration. Any Customer Data

or customizations made during the trial may be permanently deleted unless Customer

converts to a paid Subscription before the Trial Period ends. The Customer acknowledges that

only one free trial may be provided per company; subsequent trials or re-activations are not

guaranteed unless offered by Company in its discretion. The Service during any trial is provided

“as is” and without any warranty, and Section 11 (Disclaimer of Warranties) fully applies during

the trial period. The Company reserves the right to modify or terminate any free trial offer at any

time.

Subscriptions and Renewal: Access to the full Platform requires an active paid Subscription.

Customer may purchase a Subscription by executing an Order Form or by selecting a plan and

providing payment through the Platform’s sign-up interface. Each Subscription will commence

on the start date specified and continue for the initial term selected (e.g. month-to-month or

annual), unless earlier terminated in accordance with these Terms. Auto-Renewal: Customer

agrees that each Subscription will automatically renew at the end of its initial term for

successive renewal terms equal in length to the expiring term (e.g. monthly or annually, as

applicable), unless and until either party gives prior notice of non-renewal in accordance

with these Terms. Customer’s credit card or other provided payment method will be

automatically charged for each renewal term on or about the renewal date, unless Customer has

properly canceled the Subscription prior to the renewal date. If Customer does not wish for a

Subscription to auto-renew, it must provide written notice of cancellation or turn off auto-

renewal via the account settings before the end of the then-current term (the “Renewal Date”).

The Company may, at its option, send a reminder of upcoming renewal, but it is ultimately

Customer’s responsibility to timely cancel if it does not want to renew. Upgrades and

Downgrades: Customer may upgrade its Subscription plan or add additional Authorized

Users/contacts/features at any time by arrangement with the Company (additional fees may

apply, and any upgrade may be co-termed to the current Subscription cycle on a pro-rated basis).

Downgrades (reducing the level of service or number of users) will generally take effect at the

next renewal period, and reducing usage below contracted levels during a term will not entitle

Customer to a refund for unused services. The Company reserves the right to adjust its standard

Subscription offerings and fees and will notify Customer in advance of any fee changes affecting

any upcoming renewal (Customer may choose not to renew if it does not agree to the new

pricing).

Termination of Subscription: Customer may terminate its Subscription at the end of the then-

current term by giving notice of non-renewal as described above, or by using any self-service

cancellation feature provided in the Platform. If Customer cancels a Subscription before the end

of a paid term, such termination will be effective at the end of the current billing period (no pro-

rated refunds for the remaining period will be provided, except where required by law or

expressly stated by Company). The Service will remain accessible until the Subscription term

expires, after which access will cease. Additional termination rights for cause are set forth in

Section 13 below.

4. Payments, Billing, Suspension & Termination

Fees and Billing: Customer agrees to pay all fees specified in the Order Form or Subscription

plan it has selected, in the currency and on the schedule (e.g. monthly or annually in advance)

specified. All payments are due at the start of the billing cycle (or as otherwise indicated in an

invoice or Order Form) and will be charged via the payment method Customer provided. By

providing a credit card or other payment instrument, Customer authorizes the Company to charge

such payment method for all Subscription fees, and any other charges Customer may incur (such

as add-ons or overage fees, if applicable), in accordance with the agreed billing cycle. If

Customer is invoiced, full payment must be received within the timeframe noted on the invoice

(e.g. within 15 or 30 days of invoice date) to avoid breach. Fees are exclusive of any taxes,

levies, or duties (such as VAT, sales tax, or withholding tax) imposed by taxing authorities;

Customer is responsible for all such taxes except taxes on the Company’s net income. If any

withholding or deduction is required by law, Customer will gross up the payment so that the

Company receives the full amount invoiced. The Company reserves the right to modify the fees

and charges for the Service and will provide notice to Customer prior to any fee increase

affecting Customer’s existing Subscription (such changes would typically apply only upon a

renewal term, unless otherwise agreed).

No Refunds: Except as expressly provided in these Terms or required by applicable law, all

payments are non-refundable. This includes if Customer downgrades or terminates a

Subscription before the end of a billing period – in such cases, the Service will continue to be

available under the original plan until the end of the paid term, and no pro-rated refund will be

issued for unused days. In the event of termination by the Company without cause (e.g. a

discontinuation of service as described in Section 13), the Company will refund any pre-paid

fees for the remaining period of Customer’s Subscription.

Late Payments: If Customer’s payment method is declined or an invoice remains unpaid

beyond its due date, the Company will attempt to notify Customer and may re-attempt charging

the payment method. If payment is not received within a reasonable grace period (e.g. 7 days

after the due date), the Company may, without limiting its other rights and remedies, suspend

Customer’s access to the Service until all overdue amounts are paid in full. Suspension of the

Service for non-payment does not relieve Customer from the obligation to pay the outstanding

fees. The Company may charge interest on overdue amounts at the rate of 1.5% per month (or

the highest rate allowed by law, if lower), from the payment due date until paid. Customer will

be responsible for any costs of collection (including reasonable attorneys’ fees) incurred by the

Company in pursuing unpaid amounts.

Suspension & Termination for Cause: The Company reserves the right to immediately

suspend or terminate the Subscription (and access to the Service) if Customer fails to pay fees

when due, and does not cure such default within ten (10) days after receiving notice of non-

payment. Additionally, the Company may suspend or limit the Service, with or without notice, if

it reasonably determines that Customer’s or an Authorized User’s use of the Service (i) violates

Section 9 (Prohibited Uses) or applicable law, (ii) poses a security or fraud risk to the Company

or any other users, or (iii) may adversely impact the infrastructure or integrity of the Service. The

Company will make a good-faith effort to notify Customer of any such service suspension or

limitation and, where feasible, provide an opportunity to remedy the issue (except where the

Company is prohibited by law from doing so, or if the delay in suspension would present

imminent harm). The Company is not liable for any damages or losses arising from a suspension

of Service as permitted under this Section. If the cause of suspension can be and is remedied, the

Company will promptly restore Customer’s access upon verification of remediation and payment

of any outstanding amounts. If Customer fails to remedy the violation or non-payment within a

reasonable time, the Company may terminate Customer’s account
.

Payment Disputes: If Customer believes that the Company has billed in error, Customer must

contact the Company in writing within 30 days of the invoice or charge date to request an

adjustment. The Company will review any disputed charge in good faith and respond with any

findings. Customer must timely pay all undisputed charges. Chargebacks or reversal of payment

without first seeking a resolution with the Company will be treated as a breach of these Terms,

and the Company reserves the right to terminate the account upon such event, in addition to any

collection efforts.

5. Use of AI, Automation & Generated Outputs

The RYNR Platform may include features powered by artificial intelligence (“AI”) or automated

algorithms – for example, tools that generate content, make recommendations, analyze data, or

execute automated workflows on Customer’s behalf. Customer acknowledges and agrees to

the following (“AI Disclaimer”):

  • AI Outputs Are Provided “As-Is”: Any content, suggestions, analyses or other outputs

    generated by the Platform’s AI or automated features are provided “as is” without

    guarantee of accuracy, completeness, or reliability. The AI-driven features use

    statistical or predictive models (potentially provided by third-party AI services) and may

    not always perform as expected or yield correct or up-to-date information. The

    Company makes no warranty that AI-generated results will be error-free, factually

    correct, non-infringing, or fit for any particular purpose.

  • No Professional Advice: AI-generated outputs (including any marketing copy, analyses,

    or recommendations) are not a substitute for professional judgment or specialist

    advice. Such outputs are probabilistic and context-dependent in nature. The Customer

    should not rely on AI outputs as professional advice (legal, financial, medical, or

    otherwise) and should independently verify any important or action-affecting

    information before using it. Always use discretion and consider consulting a

    qualified expert where appropriate, rather than solely relying on AI-generated content.

  • User Responsibility for AI Use: It is the Customer’s responsibility to review and

    validate the appropriateness and accuracy of any AI-generated content or automated

    actions before using them in Customer’s business or conveying them to third parties.

    Customer assumes all risks arising from any decisions or actions taken based on AI

    outputs. Use at Your Own Risk: By using the AI features, Customer acknowledges that

    any outputs or decisions made by AI are used at Customer’s sole risk and

    discretion. The Company disclaims any liability for consequences of actions

    Customer takes in reliance on AI-generated outputs, to the fullest extent permitted by

    law.

  • Potential Inaccuracies and Bias: Customer understands that AI technologies have

    inherent limitations. Outputs may contain errors, omissions, outdated information or

    biases present in training data. The AI may misinterpret inputs or produce results that are

    inappropriate or irrelevant given the context. The Company does not guarantee that the

    AI will recognize or filter all problematic content. Customer agrees to use the AI

    features responsibly and to promptly review and override any AI output that appears

    incorrect, offensive, or likely to cause harm or liability. If Customer finds any AI output

    to be offensive or inappropriate, Customer should disregard it and report it to the

    Company so improvements can be made.

  • Data Input Caution: Do not input any sensitive, personal, or confidential

    information into the AI features unless such use is expressly permitted and covered

    by an applicable data protection agreement. Users should avoid submitting personal

    data (especially sensitive personal identifiers, financial information, health information,

    etc.) into free-form AI prompts. The Company is not responsible for any exposure of data

    that Customer provides to third-party AI providers through the Platform’s features. If any

    AI functionality involves sending data to an external AI service, Customer consents to

    such transfer and must ensure it has the right to do so. The Company will inform

    Customer of any third-party AI integrations that may receive Customer Data (see Third-

    Party terms below).

  • Third-Party AI Providers: Some AI features may be powered by third-party providers

    (for example, OpenAI’s GPT language model or similar services). By using those

    features, Customer agrees to comply with the third-party provider’s terms of use

    and policies (e.g., OpenAI’s usage policies), which will be referenced or linked in the

    Platform. The Company has no liability for the content or functionality provided by

    third-party AI services. If such third-party discontinues or changes their service, the

    Company may modify or disable the affected AI features with or without notice.

  • No Continuity Guarantee: The Company reserves the right to modify, limit, or

    discontinue any AI or automated features at any time (for example, if a third-party AI

    service becomes unavailable or cost-prohibitive). The Company does not guarantee that

    AI-generated content will always be available or that it will evolve in any particular

    manner. Customer acknowledges that AI features are an evolving technology and may be

    experimental or beta in nature.

By using the Platform’s AI and automation features, Customer acknowledges the above

disclaimers and assumes the risk of using such features. Customer remains responsible for

compliance with all laws when using AI outputs (for example, ensuring that any AI-generated

marketing content sent to Customer’s contacts complies with advertising and data protection

laws). If Customer does not agree to these conditions on AI/automation use, they should disable

or refrain from using the AI features of the Service.

6. Third-Party Services & Integrations (White-Label Infrastructure)

Third-Party Platform & White-Label Infrastructure: Customer acknowledges that the

RYNR Platform is provided on a white-label basis and is built upon third-party software

infrastructure (the “White-Label Platform”). Specifically, RYNR leverages a rebranded

CRM/automation platform provided by a third-party supplier (for example, GoHighLevel), along

with various third-party integrations (such as email delivery services, SMS gateways, telephony

providers, payment processors, analytics tools, etc.). While the Company manages and offers the

Service to Customer under the RYNR brand, the underlying technology and some service

components are provided by third parties. Accordingly, the Customer agrees and

understands that:

  • Dependency on Third-Party Services: The availability, quality, and features of the

    RYNR Service may be dependent on services outside the Company’s control (for

    example, cloud hosting providers or API services for sending emails or text messages).

    The Company makes no guarantee regarding, and is not responsible for, the acts or

    omissions of any third-party service providers that are integrated with or support the

    Platform. This includes third-party software that forms the White-Label Platform and any

    external services that the Platform interfaces with. The Company will use commercially

    reasonable efforts to ensure the Platform’s functionality and to coordinate with third-

    party providers to resolve issues, but certain events (such as outages, bugs, or data loss

    originating from a third-party system) are beyond the Company’s direct control

    and are not the Company’s liability, provided that the Company has not failed to meet

    its own obligations (e.g., payment to the third-party, adhering to their terms).

  • White-Label Infrastructure Disclaimer: Customer acknowledges that the Platform’s

    core infrastructure is provided by a third-party SaaS provider on a white-label

    basis, and therefore some warranties or support for that infrastructure may be

    limited by the provider’s standard offerings. The Company does not own the

    underlying software, and except for the Company’s configuration and management of it,

    the Platform is provided “as is” as to its underlying code and capabilities. The

    Company disclaims any warranty that the White-Label Platform (or any third-party

    component of the Service) will be free of vulnerabilities or uninterrupted – however, the

    Company will make reasonable efforts to pass through or enforce any service levels or

    remedies it is entitled to from the underlying provider for the benefit of Customer. The

    Customer further agrees that any limitations or restrictions imposed by the underlying

    platform provider (such as limits on number of emails per day, API call limits, file

    storage limits, etc.) will also apply to Customer’s use of the RYNR Service, and

    Customer will adhere to those limits. The Company will not be responsible if changes by

    the underlying provider necessitate modifications in the Service; the Company will

    endeavor to inform Customer of any material changes in a timely manner.

  • Integrations and Third-Party Applications: The Platform may contain features that

    allow Customer to integrate or use the Service in conjunction with third-party

    applications or services (for example, integrating an email service, a calendar, a payment

    gateway, or other software via API). Use of any third-party service in connection with

    RYNR is at Customer’s option and risk. If Customer elects to connect or transmit data

    to a third-party service, Customer authorizes the Company to enable the integration

    and share the necessary Customer Data or access credentials with the third-party

    service to fulfill the integration. Customer is solely responsible for complying with the

    terms and conditions of any third-party services it uses or integrates with the Platform,

    and for any fees or charges imposed by those third parties. The Company does not

    warrant or support third-party services and shall not be liable for any disclosure,

    modification, loss or breach of Customer Data resulting from access by such third-party

    service (or for any other acts or omissions of the third-party).

  • No Third-Party Warranty: To the maximum extent permitted by law, the Company

    disclaims all responsibility and liability for any third-party content, products, or

    services that may be accessed by Customer through the Platform. Third-party links or

    integrations are provided for convenience, and the Company does not endorse or assume

    any responsibility for third-party websites or resources. If any third-party service ceases

    to be available or if its provider suspends or terminates Customer’s access (due to

    violation of their terms or other reasons), the Company is not obligated to provide a

    replacement and may remove the affected integration without breach of these Terms.

  • Compliance with Third-Party Policies: Customer agrees to use any integrated third-

    party services in compliance with their applicable use policies. For example, if the

    Platform enables sending SMS via a third-party gateway, Customer must abide by that

    gateway’s anti-spam and content guidelines; if the Platform integrates with social media

    APIs, Customer must follow those platforms’ terms. Fair use or rate limits imposed by

    third parties are binding on Customer. The Company may be required to suspend or limit

    an integration if a third-party provider reports misuse by Customer or if required to do so

    by that provider’s terms.

In summary, while the Company will act as the interface and support for Customer’s use of the

Platform, Customer understands that certain aspects rely on third-party infrastructure.

The Company will not be liable for failures or issues attributable solely to third-party

services and expressly disclaims any warranties on third-party software or services used in

providing the RYNR Platform. This White-Label Infrastructure Disclaimer is an integral part

of the risk allocation under these Terms.

7. Data Processing & Customer Responsibility

Ownership of Customer Data: As between the parties, Customer retains all rights, title, and

interest in and to Customer Data. The Company does not claim ownership of Customer Data.

Customer Data shall be considered confidential to Customer (subject to Section 8 on intellectual

property and Section 7 on permitted use). Customer is solely responsible for the legality,

reliability, integrity, accuracy, and quality of Customer Data that it (or its Authorized Users)

inputs or provides in the course of using the Service. This means Customer must ensure it has all

necessary rights and permissions to use and submit such data on the Platform. The Company will

not be liable for any corruption or loss of Customer Data except to the extent caused by the

Company’s breach of its obligations under these Terms.

License to Company: Customer hereby grants the Company and its subcontractors a non-

exclusive, worldwide, royalty-free license to host, reproduce, process, transmit, and

otherwise use Customer Data as necessary to provide the Service and perform its

obligations under these Terms. This includes making backups, displaying data to users within

the Platform interface, and transmitting data to third-party integrations or communication

networks when instructed by Customer (for example, sending an email or SMS campaign to

contacts, which necessitates transmitting contact data to an email/SMS gateway). The Company

will not use Customer Data for any other purpose except as expressly permitted by Customer,

or as required for the Company’s legitimate business interests as permitted by law (such as

analytics on usage in aggregate, improving service performance, or as required by legal process).

The Company may also use anonymized and aggregated portions of Customer Data for product

improvement and analytics, provided that such aggregated data does not identify Customer

or any individual and cannot be used to reconstruct any personal data.

Data Protection and Privacy: The Company is committed to protecting Customer Data in

accordance with applicable data protection laws. The Company will implement appropriate

technical and organizational measures to safeguard Customer Data against unauthorized access,

loss, or disclosure, consistent with industry standards. However, Customer understands that no

cloud service can be guaranteed to be 100% secure or available, and Customer accepts the risk

associated with transmitting or storing data through an online service. The Customer is

responsible for managing its own data exports, backups, or local copies if needed for

redundancy. For detailed information on how the Company collects, uses, and protects personal

data, please review the Company’s Privacy Policy (incorporated herein by reference). If

Customer is subject to specific data protection regimes (e.g., GDPR in the European Union) and

requires a Data Processing Agreement (DPA) or specific cross-border transfer mechanisms (such

as Standard Contractual Clauses) to be in place, Customer should inform the Company. The

Company will cooperate to fulfill such requirements, including entering into a separate DPA

when applicable, recognizing that the Company acts as a “data processor” and Customer as the

“data controller” for Customer Data containing personal information.

Customer’s Data Compliance Obligations: Customer is responsible for ensuring that its

collection and use of Customer Data (including personal data of its clients, leads, or end-

users stored in the Platform) complies with all applicable privacy and data protection laws.

This includes, without limitation, providing any required notices and obtaining any necessary

consents from individuals before using the Service to contact them or process their data. The

Service provides tools that can be used for email campaigns, SMS/text messaging, and other

outreach; Customer must ensure such communications are sent only to recipients who have

given valid consent or as otherwise permitted by law (for example, complying with anti-spam

laws such as CAN-SPAM, GDPR, CASL, and the UAE’s marketing regulations). The Company

will not be responsible for the content of any messages or communications sent by

Customer through the Platform or for any actions that Customer takes with respect to personal

data. Customer shall not use the Service to collect, store, or transmit any sensitive personal data

(such as financial account numbers, health information, or other special categories of data)

unless the Company has expressly agreed in writing and appropriate safeguards are in place.

Customer agrees to indemnify the Company for any third-party claims or regulatory fines arising

from Customer’s breach of data protection laws in connection with its use of the Service (as

further detailed in Section 12).

Data Location and Transfer: Customer Data may be processed and stored by the Company

(and its subprocessors) on servers located in various jurisdictions, which may include the United

States, European Economic Area, or other countries where the Company or its service providers

maintain facilities. By using the Service, Customer consents to the transfer, processing, and

storage of Customer Data across national borders as necessary for the Company to provide

the Service, including to jurisdictions that may not have equivalent data protection laws to

Customer’s home jurisdiction. The Company will ensure that any such transfers comply with

applicable data export regulations (for instance, by implementing EU standard contractual

clauses for personal data exported from the EEA to third countries, if applicable).

Customer Data After Termination: Upon termination of the Service (or at Customer’s request

upon expiration of the Subscription), the Company will make available to Customer a

mechanism to retrieve its Customer Data (for example, through data export features or by

providing a file backup), provided that Customer’s account is in good standing (all fees paid).

The Customer must request data export within 30 days of termination or expiration; otherwise,

the Company may begin deletion of Customer Data. The Company will delete or anonymize

Customer Data in its production systems within a reasonable period after this 30-day post-

termination window, except to the extent retention is required by law or as kept in routine

backups (which backups will be protected and eventually cycled out in the ordinary course). The

Company is not obligated to retain Customer Data for longer than 30 days after termination, so

Customer should ensure it has exported needed data by that time.

Customer’s Additional Responsibilities: Customer agrees that it will not upload or provide to

the Service any content or data that: (i) it does not have the lawful right to copy, transmit,

distribute, and display, or that violates any intellectual property rights or privacy rights of any

third party; (ii) is defamatory, obscene, libelous, exploitive of minors, or otherwise illegal; or (iii)

contains viruses, trojans, spyware, or other harmful software. The Company is not obligated to

monitor Customer Data, but reserves the right to remove or disable access to any content that it

reasonably and in good faith determines violates this Agreement or law. The Company will make

reasonable efforts to inform Customer if any such action is taken, unless restricted by law.

8. Intellectual Property (Platform vs. Customer Data)

Company’s Intellectual Property: The Platform (including all software, code, algorithms, user

interface design, templates, aggregated data, and documentation provided by Company), as well

as all trademarks, logos, and service names used by the Company in connection with the Service,

are owned by the Company or its licensors and are protected by intellectual property laws. All

rights not expressly granted to Customer in these Terms are reserved by the Company and

its licensors. Customer is granted a limited, non-exclusive, non-transferable, revocable license

during the Subscription term to access and use the Platform solely for Customer’s internal

business purposes, in accordance with these Terms and the scope (users, features, etc.) of the

Subscription plan purchased. Customer shall not (and shall not permit any third party to) do the

following:

  • Copy, modify, create derivative works of, or reproduce any part of the Platform

    (including any source code or software) except to the extent expressly permitted by law

    or with prior written consent from the Company.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code

    or underlying ideas or algorithms of the Platform, except as allowed by non-excludable

    law (and then only upon advance notice to the Company).

  • Remove, obscure, or alter any proprietary notices or labels on the Platform or any reports

    or output from the Platform.

  • Rent, lease, sublicense, distribute, sell, or transfer the Platform (or any part of it) to any

    third party, or use the Service on behalf of or for the benefit of any third party who is not

    an Authorized User under Customer’s account (except as permitted under an agency use

    case described below).

  • Use any automated means (such as bots or scrapers) to access or use the Platform in a

    manner that sends more requests or load than a human user would reasonably produce, or

    otherwise use the Platform in a way that interferes with its normal operation for other

    users.

The RYNR name and logo, as well as the Company’s other product or service names, marks,

and logos (“Marks”) are trademarks of the Company or its affiliates. This Agreement does not

grant Customer any right or license to use any of these Marks, except that Customer may

factually state that it uses the RYNR service. Any goodwill arising from use of the Company’s

Marks will inure solely to the Company or its licensors.

Customer’s Intellectual Property & Data: Customer retains ownership of all Customer

Data and any proprietary content or materials that Customer uploads into the Platform.

The Company will not use or disclose Customer Data except as outlined in these Terms.

Similarly, any custom materials provided by Customer to the Company (for example,

Customer’s logos, custom domain names, or proprietary workflows) remain Customer’s

property. Customer grants the Company a limited license to use Customer’s name, logo,

and trademarks for the purpose of identifying Customer as a user of the Service (e.g., on

the Company’s website or marketing materials), unless Customer notifies the Company in

writing that it does not wish to be included in such marketing references.

Feedback: If Customer or any Authorized User provides suggestions, enhancement requests,

recommendations or other feedback (collectively, “Feedback”) to the Company regarding the

Service, Customer grants the Company a worldwide, perpetual, irrevocable, sublicensable,

royalty-free license to use and incorporate any Feedback into the Service or Company’s business

practices. The Company shall have no obligation to implement Feedback or to keep Feedback

confidential. Customer shall have no claim to any compensation or credit for Feedback or to any

improvements based on Feedback.

Agency Use Case: If Customer is a marketing agency or service provider using the Platform to

provide services to its own end-clients (for example, managing client CRM or campaigns

through sub-accounts), Customer must ensure it has proper agreements in place with such end-

clients to allow Customer’s access to their data, and that no end-client is given direct access to

the Service unless they agree to be bound by these Terms as Authorized Users. The Customer

(agency) remains responsible for all usage and compliance for all sub-accounts under its control.

The Company retains the right to refuse direct support to Customer’s clients unless agreed

otherwise, and to consider the Customer as the sole responsible party under these Terms.

Intellectual Property Infringement Claims: If a third party alleges that the Platform (in the

form provided by the Company) infringes intellectual property rights, the Company will defend

Customer against such claim and pay any final court-awarded damages or settlement agreed to

by Company, provided that Customer: (i) promptly notifies Company of the claim; (ii) gives

Company sole control of the defense and settlement of the claim; and (iii) provides Company

with all assistance reasonably required. The Company may, at its discretion, modify the Platform

to be non-infringing or procure a license, or if those options are not feasible, terminate

Customer’s Subscription and refund any prepaid fees for the remaining term. The foregoing

indemnity will not apply if the claim arises from unauthorized modifications of the Platform by

Customer or use of the Platform in combination with anything not provided by Company. This

Section states Company’s exclusive liability for third-party IP infringement. (Note: Customer’s

indemnity to Company for infringement caused by Customer’s Data or usage is covered in

Section 12.)

9. Prohibited Uses & Fair Use Policy

Customer agrees to use the Service in accordance with the following Acceptable Use

requirements. Any violation of this Section 9 is grounds for immediate suspension or

termination of access (as per Sections 4 and 13), and may also subject Customer to legal

liability.

Prohibited Activities: Customer (including all Authorized Users) shall NOT use or attempt to

use the Service:

  • Unlawful or Harmful Purposes: For any unlawful, illegal, fraudulent, or malicious

    activities. This includes, without limitation, using the Service in violation of any law or

    regulation, or in any manner that promotes or facilitates illegal activities (such as pyramid

    schemes, obscenity, trafficking, or violence). Customer shall not use the Service to stalk,

    harass, or harm another individual, or to exploit or harm minors in any way.

  • Infringing Rights: To upload, post, store, transmit, or otherwise distribute any

    content that infringes or misappropriates any third party’s intellectual property

    rights or other proprietary rights (such as copyrighted material, trademarks, or trade

    secrets that Customer does not have the right to use). Customer shall not use the Service

    to violate the privacy or publicity rights of others; for example, Customer must not send

    communications that reveal personal information about someone without their consent, or

    scrape data about individuals without authorization.

  • Spam and Unsolicited Communications: To send unsolicited bulk emails, messages

    or SMS texts, or other forms of spam, or to send any commercial electronic messages

    without obtaining any legally required consent from recipients. Using the Platform’s

    email, SMS, or dialing features to send unlawful marketing, promotional, or

    solicitation communications is strictly prohibited. Customer is responsible for

    ensuring that its messaging complies with all anti-spam and telemarketing laws (e.g.,

    providing opt-out mechanisms and honoring opt-out requests). The Service may not be

    used to send phishing or scam communications, or any content with the intent to defraud

    the recipient.

  • Offensive or Obscene Content: To disseminate or store unlawfully defamatory,

    libelous, or threatening material, or material that advocates violence; or to publish or

    share any content that is obscene, pornographic, indecent, harassing, hateful, or

    otherwise objectionable (including content that promotes racism, bigotry, hatred, or

    physical harm of any kind against any group or individual). Hate speech, threats, or any

    content that is violative of applicable decency laws are forbidden on the Platform. (Note:

    Law enforcement authorities will be notified of content that involves child exploitation or

    other criminal acts.)

  • Viruses and Malicious Code: To upload or transmit any viruses, malware, Trojan

    horses, time bombs, ransomware, or other computer code, files or programs that are

    harmful or invasive or may damage or hijack the operation of any hardware,

    software or equipment. Customer must not use the Service in a manner that could

    introduce security vulnerabilities or backdoors.

  • Security Violations and Network Abuse: To attempt to gain unauthorized access to

    the Service or its related systems or networks, or to breach or circumvent any security

    or authentication measures used by the Service. Customer shall not probe, scan, or test

    the vulnerability of any system or network of the Service without express permission.

    Additionally, Customer shall not interfere with or disrupt the integrity or performance of

    the Service or data contained therein, for example by launching denial-of-service attacks,

    flooding or overloading servers, or by sending or storing excessive amounts of data or

    requests that substantially exceed typical usage patterns (see Fair Use Policy below).

  • Misrepresentation and Unauthorized Use: To misrepresent its identity or affiliation in

    a way that deceives others (for instance, sending messages that impersonate another

    person or organization), or to use the Service in a manner that suggests an untrue

    association between the Company and any other entity. Customer must not remove or

    alter any disclaimers or attributions in content generated by the Service that indicate it

    came from the Platform. Also, using the Service to operate as a service bureau or to

    provide services to third parties outside Customer’s own organization, without

    permission from the Company, is prohibited (except as allowed in Section 8 for agencies

    managing sub-accounts).

  • Sensitive Data and Export Controls: To upload or transmit any data whose export is

    controlled by applicable law (e.g., certain encryption or defense-related data) without

    appropriate authorization. Also, unless a separate agreement for compliance is in place,

    Customer should not use the Service to collect or manage Special Categories of

    personal data (such as health information subject to HIPAA, credit card data subject to

    PCI-DSS, or other sensitive financial information). The Platform is not certified for such

    uses out of the box. If Customer nonetheless uploads such data, it does so at its own risk

    and is solely responsible for compliance with all related regulations.

  • Automated Use and Scraping: Except as explicitly permitted by the Company or

    through provided APIs, Customer must not use any automated system or software to

    extract data from the Service (for example, no unauthorized scraping of database

    information). Also, Customer should not automate actions in the Service in a manner that

    could interfere with normal operations or with other customers’ use (such as using an

    external bot to rapidly create accounts or content).

Fair Use Policy: The Company may offer certain features of the Service with “unlimited” usage

or without fixed caps (for instance, unlimited user accounts, contacts, or emails on some plans).

However, such offerings are subject to this Fair Use Policy, which is aimed at ensuring that all

customers can enjoy quality service. Customer agrees to use the Service in a manner that is

fair, reasonable, and not abusive. Specifically, Customer’s use of any unlimited features must

be comparable to that of a typical good-faith user of the Service and not generate a level of

traffic or load that interferes with the performance of the Service for others. Prohibited unfair

use may include, for example: exploiting the Service for mass email sending far beyond normal

marketing volumes for a single company; uploading extraordinarily large numbers of contacts or

data solely for data storage purposes; or using the Service’s resources to run a workload

unrelated to CRM/marketing functions (such as using it as a general file server or an automation

engine for non-CRM tasks). The Company reserves the right to monitor usage and determine, in

its reasonable discretion, whether Customer’s usage is consistent with normal operation and

these Terms. If the Company deems Customer’s use to breach this Fair Use Policy or to be

significantly excessive in comparison to other users, the Company will notify Customer and may

require an appropriate change (such as moving to a higher-tier plan or reducing usage levels). If

Customer does not promptly comply, the Company may impose technical limits (throttling

bandwidth, capping volumes, etc.), charge additional fees, or as a last resort, suspend or

terminate the offending Service. The Company will make a good-faith effort to work with

Customer to resolve the situation before suspension or termination.

Consequences of Violations: If Customer becomes aware that any Authorized User is violating

these prohibited use rules, Customer shall immediately take steps to stop the activity (for

example, removing offending content or terminating the user’s access). The Company may

investigate any suspected violation of this Section and may take action it deems appropriate

(in its sole discretion) to address the violation, up to and including disabling features, removing

content, or suspending/terminating accounts without prior notice. The Company shall not be

responsible for any loss incurred by Customer due to enforcement of these rules. Customer may

be liable for the Company’s costs or damages resulting from Customer’s breach of this Section.

The Company also reserves the right to cooperate with law enforcement or third-party rights

holders in any investigation of alleged illegal activity involving the Service. This may include

disclosing Customer’s identity and account information, consistent with the Privacy Policy, if

legally required to do so.

10. Limitation of Liability

Indirect Damages Exclusion: To the maximum extent permitted by applicable law, in no

event will the Company (KKKonsulting LLC), its affiliates, owners, directors, officers,

employees, agents, or licensors be liable to the Customer or any third party for any

indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever

arising out of or related to the Service or these Terms, under any theory of liability (whether in

contract, tort, negligence, strict liability, statute or otherwise). This exclusion includes, but is not

limited to, damages for lost profits, lost revenue, loss of business opportunity or goodwill,

lost or corrupted data, business interruption, procurement of substitute services, or any

other intangible losses. Such damages are excluded even if the Company has been advised of

the possibility of those damages, or even if a remedy fails of its essential purpose. The parties

acknowledge that these limitations reflect the allocation of risk set forth in this agreement and

that the Company would not enter into this agreement without these disclaimers and limitations

on its liability.

Liability Cap: To the fullest extent permitted by law, the Company’s total cumulative

liability for all claims arising out of or relating to these Terms or the Service will not exceed

the total amount of fees actually paid by Customer to the Company for the Service in the

twelve (12) months immediately preceding the event giving rise to the claim. If the

underlying Subscription term has been shorter than 12 months, then such shorter period will

apply. For Customers on a free trial or other free-access basis where no fees have been paid, the

Company’s total liability shall not exceed US $100 (one hundred U.S. dollars) or the minimum

amount allowable by law. The existence of multiple claims or causes of action under or related to

these Terms will not enlarge the foregoing limit.

Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be

excluded under applicable law. In particular, no provision of these Terms shall limit or exclude

the Company’s liability for its own intentional misconduct, fraud, or gross negligence; for death

or personal injury caused by the Company’s proven negligence; or any statutory liability that

cannot be limited or excluded. However, to the extent any applicable law allows limited liability

even for such claims, the provisions of this Agreement shall be construed to provide the

maximum limitation and exclusion permitted.

Allocation of Risk: Customer acknowledges and agrees that the fees charged for the Service

reflect the allocation of risk set forth in this Agreement and that the Company would not have

been able to provide the Service on an economically feasible basis absent the limitations of

liability and damages set forth herein. Customer is advised to maintain adequate insurance to

cover any claims beyond these contractual limitations, and such insurance shall be Customer’s

sole recourse beyond the limitations established herein.

Applicability: The limitations and exclusions of liability in this Section 10 apply to all causes of

action and all types of liabilities arising out of or related to this Agreement or the use or

performance of the Service, whether in contract, warranty, strict liability, negligence, tort, or

otherwise. Customer acknowledges that these limitations and exclusions are an essential

part of the basis of the bargain between the parties and will survive and apply even if any

limited remedy specified in these Terms is found to have failed of its essential purpose.

11. Disclaimer of Warranties

No Additional Warranties: The Service (including the Platform, website, and all software,

content, and services provided therein) is provided on an “AS IS” and “AS AVAILABLE”

basis. Use of the Service is at Customer’s own risk. To the fullest extent permitted under

applicable law, the Company disclaims all warranties, whether express, implied, statutory,

or otherwise, including but not limited to any implied warranties of merchantability, fitness

for a particular purpose, title, non-infringement, and any warranties arising from course of

dealing or usage of trade. The Company makes no representation or warranty that the

Service will meet Customer’s specific requirements, achieve any particular result, or operate in

combination with any other hardware, software, system or data.

Service Performance: The Company does not warrant that the Service will be uninterrupted,

timely, secure, or error-free, or that any defects or errors will be corrected. No warranty is

made that the Service will be 100% available or that it will be free of viruses or other

harmful components, though the Company will take industry-standard measures to secure the

Service (see Section 7). Any scheduled downtime for maintenance or updates will be

communicated when feasible, but the Company is not liable for unavailability of the Service.

Customer acknowledges that internet and electronic communications have inherent risks,

and that outages or packet loss can occur outside the Company’s systems.

Data and Content: The Company makes no warranty as to the accuracy or reliability of any

information obtained through the Service. Any data, reports, or content accessed or generated

through the Service are provided “as is” and Customer is solely responsible for any use or

reliance on such information. This includes any results from analytics, AI-generated content, or

third-party content accessible via the Platform. The Company does not guarantee that any

communications or content (including marketing messages sent through the Platform) will

achieve any level of success or response, or that the use of the Service will lead to any increase

in revenue or business for the Customer.

No Liability for Customer’s Environment: The Company is not responsible for any issues

arising from Customer’s hardware, software, network, or connectivity, or other services

Customer uses to access the Service. The Company disclaims any warranty that the Service

will function without error or interruption on every device or with every operating system

or browser; Customer is responsible for using a compatible, up-to-date system (see any

documentation for supported environments). The Company also does not warrant that any

integration with third-party systems (like an API connection) will remain functional at all times,

as third-party systems may change.

Third-Party Materials: Any third-party software, services, or links made available through

the Service are provided solely for Customer’s convenience and are not under the

Company’s control or warranty. The Company provides no warranty whatsoever and assumes

no responsibility for any such third-party materials. Customer’s use of third-party services is

governed by the terms of those third parties.

Beta Features: From time to time, the Company may offer new features or tools on a beta or

trial basis (labeled as “Beta” or “Preview”). Such Beta features are provided without any

warranty whatsoever for testing and evaluation by Customer, and may be subject to additional

terms. The Company reserves the right to modify or withdraw Beta features at any time.

No Other Warranties: Except as expressly set forth in these Terms, no oral or written

information or advice provided by the Company, its employees, or agents will create any

warranty. Customer has no right to rely on any representation or warranty not expressly stated

in these Terms. The Company does not guarantee any results from using the Service, and no

advice or information obtained by Customer from the Company or through the Service shall

create any warranty not expressly stated herein.

Because some jurisdictions do not allow the exclusion of certain warranties, some of the above

exclusions may not apply to Customer. In such case, any implied warranties are limited in

duration to a period of 30 days from the commencement of the Service (unless a shorter period is

permitted by law). Customer’s sole remedy for breach of any such warranty will be, at the

Company’s option, the re-performance of the deficient Service or a refund of the amount paid for

the Service for the period in which it was not provided as warranted.

12. Indemnification by User

Customer Indemnity: Customer agrees to indemnify, defend, and hold harmless the

Company (KKKonsulting LLC), its parent, affiliates, and their respective officers,

directors, employees, consultants, and agents (“Indemnified Parties”) from and against any

and all third-party claims, losses, liabilities, damages, expenses, and costs (including

reasonable attorneys’ fees and court costs) arising out of or related to: (a) Customer’s or

any Authorized User’s misuse of the Service or violation of these Terms (including but not

limited to any action in breach of Section 9 “Prohibited Uses”); (b) any content or data

(including Customer Data) that Customer or its users upload, transmit, or store within the

Service, including any claim that such content infringes or misappropriates a third party’s

intellectual property rights, or that Customer Data (as utilized by Customer in the Service)

violates any applicable law (such as data protection or privacy laws) or harms a third party; (c)

Customer’s violation of any applicable law or regulation in connection with its use of the

Service (for example, sending communications in violation of anti-spam laws, or running

campaigns that violate consumer protection laws); or (d) Customer’s gross negligence or

willful misconduct.

Customer’s indemnification obligation includes claims that allege the Company’s joint or

concurrent negligence (so long as the Company is not solely negligent as established by final

adjudication). In cases where an Indemnified Party’s negligence or willful misconduct has

contributed to the claim, any indemnity shall be apportioned according to relative fault as

determined by a court or arbitral tribunal.

Indemnification Procedure: The Company will: (i) promptly notify Customer in writing of any

claim for which it seeks indemnification, provided that failure to give timely notice shall not

relieve Customer’s obligations except to the extent that delay causes material prejudice; (ii)

allow Customer to control the defense and settlement of such claim, provided that Customer

shall not settle any claim in a manner that admits fault or liability of an Indemnified Party or

imposes any non-monetary obligation on an Indemnified Party without that party’s prior written

consent (which shall not be unreasonably withheld); and (iii) at Customer’s expense, cooperate

with Customer in the defense of the claim and provide such assistance as reasonably requested.

The Indemnified Parties may, at their own cost, participate in the defense with counsel of their

choosing, but Customer shall have control of the defense and settlement (except as limited

above). If Customer fails to promptly assume the defense of the claim or fails to diligently

defend the claim, the Company may assume control of the defense and Customer will be liable

for all reasonable costs incurred by the Company in conducting the defense (and no settlement

by the Company of such a claim shall require Customer’s consent).

Additional Provisions: This indemnity in favor of the Company is in addition to, and not in lieu

of, any other remedies that may be available to the Company under these Terms or at law. The

indemnification obligations survive any termination or expiration of the Agreement. The

Company will use reasonable efforts to mitigate its losses and expenses in the event of an

indemnified claim, to the extent such mitigation is within the Company’s reasonable control.

13. Termination & Access Revocation

Term of Agreement: This Agreement is effective from the Effective Date (as defined when

Customer first accepted these Terms or entered an Order Form) and continues until all

Subscription terms hereunder have expired or been terminated as provided below. Each

Subscription has the term specified in Section 3 and will renew as provided therein. If no active

Subscriptions exist and Customer is not using the Service, either party may consider the

Agreement terminated by providing written notice to the other (for example, if a trial ended and

no Subscription followed).

Termination by Customer: Customer may terminate this Agreement at any time by cancelling

its Subscription(s) and ceasing all use of the Service. If Customer wishes to terminate for cause

due to a material breach by the Company, Customer must provide written notice to the Company

describing the breach in detail and allow at least thirty (30) days for the Company to cure the

breach (if curable). If the Company fails to cure the breach within that cure period, Customer

may then terminate the Agreement with immediate effect by written notice. Customer’s failure to

provide a timely cure notice constitutes a waiver of the breach to the fullest extent permitted by

law. In the event of any termination for cause by Customer due to an uncured material breach by

the Company, the Company will refund any prepaid fees covering the period after the effective

termination date.

Termination or Suspension by Company: Besides the suspension rights specified elsewhere in

these Terms, the Company may terminate this Agreement (including all Subscriptions) or

alternatively suspend access to the Service, upon written notice to Customer, if: (a) Customer

materially breaches these Terms and such breach remains uncured for twenty (20) days after

the Company provides notice (or immediately, if the breach is incapable of cure or involves a

violation of law or Section 9 that in Company’s judgment cannot be safely remedied with

continued Service); or (b) Customer becomes insolvent, makes an assignment for the benefit

of creditors, or enters bankruptcy or dissolution proceedings (and such proceedings are not

dismissed within 60 days). In addition, the Company reserves the right to terminate the

Agreement for convenience (without specific breach by Customer) by providing at least thirty

(30) days’ advance written notice to Customer; in such case, the Company will refund any

prepaid fees pro-rata for the remaining Subscription period as of termination effective date. The

Company may also immediately terminate or limit the Service if required to do so by law or by a

governmental order, or if continuing to provide the Service would subject the Company to legal

liability (in which case the Company will communicate the nature of the issue to Customer and

cooperate in providing data back, etc., if permitted).

Effect of Termination: Upon the effective date of expiration or termination of this Agreement

for any reason: (i) all rights and licenses granted to Customer under these Terms will

immediately cease, and Customer (and its Authorized Users) must immediately stop using the

Service; (ii) Customer shall promptly pay any outstanding amounts owed to the Company (if the

Agreement is terminated mid-term for convenience by Company or due to Company’s breach,

the Company will issue any owed refund to Customer within a reasonable time); (iii) the

Company may disable all Customer access to the Service, including Customer’s account and any

data therein (subject to the data retention provisions below); and (iv) Customer will return,

destroy, or erase (or, at the Company’s request, certify the destruction of) any confidential or

proprietary information of the Company in its possession. For clarity, termination of the

Agreement will also terminate any active Subscriptions, and vice versa (except in cases where

only a particular Order or module is terminated by mutual agreement).

Post-Termination Data Access: As described in Section 7, for 30 days following termination,

the Company will make Customer Data available for retrieval by Customer upon request, unless

the termination was due to Customer’s material breach (in which case the Company may, at its

election, either provide a limited opportunity to retrieve data or immediately and securely delete

the data if required for legal or security reasons). After such 30-day period, the Company shall

have no obligation to maintain or provide any of Customer’s Data and, unless legally prohibited,

will securely delete Customer Data in its systems. It is Customer’s responsibility to download or

export its data prior to termination or within the aforementioned period, and the Company shall

not be liable for any data that is not retrieved in time. The Company may retain copies of

Customer Data as required for legal compliance or in backup archives (subject to routine

retention schedules), which remain subject to confidentiality obligations.

Survival: Termination of this Agreement will not affect provisions which by their nature

are intended to survive termination or expiration, including but not limited to: payment

obligations accrued up to termination, Section 7 (Data Processing) with respect to Company’s

post-termination duties, Section 8 (IP) regarding ownership and post-termination IP rights,

Section 9 (Prohibited Use) as to restrictions that occurred prior to termination, Section 10

(Limitation of Liability), Section 11 (Warranties Disclaimer), Section 12 (Indemnification),

Section 13 (Effect of Termination, Survival), Section 14 (Governing Law & Jurisdiction), and

Section 16 (Notices). All indemnification obligations and any liability caps will survive to cover

events that arose prior to termination.

Remedies Not Exclusive: Termination is not an exclusive remedy and is in addition to any other

rights and remedies provided by law or under these Terms. If Customer terminates for the

Company’s breach, Customer’s sole remedy (in addition to ceasing use) is any applicable refund

as stated above. If the Company terminates for Customer’s breach, the Company may pursue all

available legal remedies, and Customer remains responsible for any unpaid fees and any

damages resulting from the breach.

Access by Company: Upon any termination, the Company, at its discretion, may provide

transitional assistance to Customer (e.g., data export help) at Customer’s request, which if

beyond routine data export may be subject to additional fees at the Company’s standard

professional services rates. After termination, the Company shall have no obligation to maintain

any Customer environments or to forward any unread or unsent messages to Customer or any

third party.

14. Governing Law & Jurisdiction (Sharjah Free Zone, UAE)

Governing Law: This Agreement and any dispute or claim (including non-contractual disputes

or claims) arising out of or in connection with it or its subject matter or formation shall be

governed by and construed in accordance with the laws of the United Arab Emirates, as

applied in the Emirate of Sharjah. For avoidance of doubt, the laws of the Sharjah Free Zone

in which KKKonsulting LLC is established (to the extent they differ from the general laws of the

UAE or Sharjah) shall also apply to matters within their scope, but in the event of any conflict,

they shall be construed harmoniously with the federal laws of the UAE. The United Nations

Convention on Contracts for the International Sale of Goods (CISG) does not apply to this

Agreement.

Jurisdiction: The parties agree that the courts of the Emirate of Sharjah, United Arab

Emirates shall have exclusive jurisdiction to settle any dispute or claim arising out of or in

connection with this Agreement or its subject matter. If the Sharjah Free Zone in which the

Company is registered has a specific competent court or dispute resolution forum, the Company

may elect that such forum (or the Sharjah courts generally) shall be the venue for disputes.

Customer irrevocably submits to the jurisdiction of such courts and waives any objection on the

grounds of venue or forum non conveniens, except that the Company may seek injunctive relief

or enforcement of judgments in any jurisdiction as necessary to protect its intellectual property or

enforce a judgment.

Legal Compliance: Customer agrees to comply with all applicable laws and regulations of the

above jurisdiction that relate to or govern its use of the Service, including export control laws if

Customer exports or provides access to the Service outside the UAE. If Customer is located

outside the UAE, it remains solely responsible for complying with all local laws in its

jurisdiction of use. Use of the Service is not authorized in any jurisdiction that does not give

effect to all provisions of these Terms, including without limitation this section.

Sharjah Free Zone Acknowledgment: The Customer acknowledges that the Company is a Free

Zone limited liability company established in Sharjah Media City (Shams) or another Sharjah

Free Zone, and as such, certain Free Zone regulations may apply to the Company’s operations

and contracts. However, unless expressly mandated by such regulations, the parties agree that

any disputes shall be resolved in accordance with the jurisdiction clause above. If any law or

regulation in the UAE (including Free Zone regulations) imposes a requirement to use a specific

dispute resolution mechanism (like arbitration) for certain contracts, the Company will notify

Customer and the parties shall cooperate to amend this Section to comply with such requirement

while preserving the intent of choosing Sharjah, UAE as the forum.

15. Modifications to Terms

Right to Modify: The Company reserves the right to modify or update these Terms of Service at

any time to reflect changes in law or business operations. Any changes will be effective upon

posting the revised Terms on the Company’s website or within the Platform (unless a later

effective date is specified). The Company will make reasonable efforts to notify Customer of

material changes to the Terms, such as by email to the contact address on file or by prominent

notice in the Service interface. However, it is Customer’s responsibility to check for updates to

the Terms periodically.

Acceptance of Changes: If Customer does not agree with a revision of the Terms, it must

stop using the Service and may terminate the Agreement by written notice to the Company

(with a right to a pro-rata refund of prepaid fees for the remaining term if such

termination is due to a material adverse change in Terms). By continuing to use the Service

after updated Terms have been posted and become effective, Customer indicates its acceptance

of the revisions and agrees to be bound by the updated Terms. The updated Terms will

supersede all prior versions.

Material Changes: In the event of any material change to these Terms, the Company will

endeavor to provide advance notice (typically at least 15 days) before the changes become

effective, except where changes are required by law to be implemented sooner or are minor

clarifications that do not reduce Customer’s rights. If a change is required by law or relates to

new features, it may be effective immediately.

Changes to Service: Separately from changes to these Terms, the Company may enhance,

modify, or discontinue the Service or any portion of its features from time to time (for

example, removing a feature that is obsolete or adding new integrations). If the Company

discontinues any core feature of the Service in its entirety, the Company will notify Customer

and, if Customer has prepaid for a Subscription that is substantially affected, the Company will

discuss in good faith an equitable adjustment, such as a refund if appropriate. Use of new

features may be conditioned on Customer’s agreement to additional terms applicable to those

features.


Order of Precedence: In case of any conflict between these Terms and any new terms or

modifications posted (or any separate negotiated contract with Customer), the most recently

agreed terms shall prevail. However, no change will retroactively modify any dispute that arose

before the effective date of the change. All changes will be dated with an “Last Updated” date

for reference.

16. Contact & Legal Notices

Contact Information: If Customer has any questions about these Terms, or needs to provide

any notice to the Company pursuant to the Terms, please contact the Company at:

KKKonsulting LLC (d/b/a RYNR)

[Business Center, Sharjah Free Zone]

Sharjah, United Arab Emirates

Email: [email protected] (for general inquiries)

Legal Notices to Company: For purposes of legal notice (such as breach notices, termination

notices, or indemnification claims), Customer must send correspondence to the Company’s

registered address above, Attn: Legal Department, with a copy via email to

[email protected]. All notices of legal nature shall be deemed given: (a) if sent by hand or

courier, when delivered; (b) if sent by registered mail, on the fifth business day after mailing; or

(c) if sent by email, when the sender receives an email confirming delivery or a reply (automated

read receipts not being sufficient).

Notices to Customer: The Company will send notices to Customer either to the email address

associated with Customer’s account, via in-app notification, or to any other contact method

Customer has provided. Customer is responsible for keeping its contact information current.

Notices sent by email or in-app message shall be deemed received on the day sent or displayed

(or the next business day if sent after business hours), provided that if the Company receives an

error or bounce-back, it will try another method.

Official Language: This Agreement is drafted in the English language, which shall be the

governing language for interpretation. Any translation is for convenience only. All

communications and notices under this Agreement shall be in English.

Entire Agreement: These Terms, together with any applicable Order Form(s), Privacy Policy,

and any additional guidelines or policies incorporated by reference, constitute the entire

agreement between Customer and the Company regarding the Service and supersede all prior or

contemporaneous agreements, understandings, and communications, whether written or oral,

relating to the subject matter.

No Waiver: No failure or delay by either party in exercising any right under these Terms shall

constitute a waiver of that right. No waiver of any term shall be deemed a further or continuing

waiver of that term or any other term.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a

competent authority, the remainder of the Terms will remain in effect and an enforceable term

shall be substituted reflecting the original intent as closely as possible.

Assignment: Customer may not assign or transfer any of its rights or obligations under these

Terms without the prior written consent of the Company (such consent not to be unreasonably

withheld). The Company may assign this Agreement or any rights/obligations hereunder to an

affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or

substantially all of its assets. These Terms shall bind and inure to the benefit of the parties, their

successors, and permitted assigns.

Relationship: The parties are independent contractors. These Terms do not create any agency,

partnership, joint venture, or franchise relationship. There are no third-party beneficiaries to this

Agreement, except as expressly provided (for example, Indemnified Parties under Section 12).

By using or continuing to use the RYNR Service, Customer acknowledges that it has read,

understood, and agreed to these Terms of Service in their entirety. Customer’s electronic

acceptance or continued use of the Service constitutes a legally binding acceptance of these

Terms.

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