CRM vs TMS for Freight Forwarders: What Belongs Where
A TMS runs the shipment. A CRM runs the sale. Most forwarders own one and improvise the other. Here is a clean split of which record belongs in which system.
A TMS runs the shipment. A CRM runs the sale. Most forwarders own one and improvise the other. Here is a clean split of which record belongs in which system.